Privacy Policy

LOTTS AUTO REPAIR ("we", "our", "us") values your privacy. This Privacy Policy explains how our mobile application and website ("App") handles information when you use our services.

This App is designed as an offline service booking and quote request platform. It does not require account creation and primarily processes your requests locally on your device or through our secure servers.

1) Information We Collect

When you use the App or website, you may voluntarily provide information such as:

A) Customer Information

• Full name
• Phone number
• Email address (if you choose to contact via email)

B) Vehicle Information

• Vehicle make/model
• Vehicle year (optional)

C) Service Request Information

• Selected service/package
• Preferred appointment date/time (for bookings)
• Issue description / notes
• Photos you choose to attach (optional)

2) How We Use Your Information

The information you submit is used only for:

• Recording your service booking request
• Recording your quote request
• Allowing the business owner to review your request
• Helping the business owner contact you by phone or email regarding your request
• Improving our services and customer experience
• Sending appointment confirmations and reminders

3) Data Storage

For our mobile App, requests submitted are stored locally on the device using internal app storage/database. The App does not automatically transmit your information to any server without your explicit action (such as submitting a form).

For our website, form submissions are processed through our secure servers and stored securely to manage your service requests.

4) Data Sharing

We do not sell, rent, or trade your personal information.

We do not share your data with third parties except in the following cases:

• When you choose to contact us through your phone/email app using system features (e.g., call dialer or email composer)
• When required by law or legal process
• To protect our rights, privacy, safety, or property

5) Third-Party Services / SDKs

This App does not use third-party analytics, advertising SDKs, or tracking SDKs.

Examples of services we do not use:

• Ads SDKs
• Analytics trackers
• Location tracking services

6) Location Data

This App does not collect, store, or track your precise location.

We do not use background location access.

7) Permissions

The App may request limited permissions only to support features you use:

• Photos/Media access (optional): to attach images to your request
• Phone dialer access (no permission required): to open the call screen (ACTION_DIAL)

We do not access your contacts, call logs, SMS, or microphone.

8) Data Retention

For mobile App users, requests remain stored on the device until:

• The owner deletes the request from the Owner Dashboard, or
• The App is uninstalled or its data is cleared

For website users, we retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9) Security

We take reasonable steps to protect information stored in the App and on our servers. Our website uses industry-standard encryption (HTTPS/SSL) for data transmission.

However, no method of storage or transmission is 100% secure. We cannot guarantee absolute security of your information.

10) Children's Privacy

This App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11) Your Choices

You can:

• Avoid submitting personal information
• Request deletion of your stored data by contacting us
• Remove stored requests by asking us to delete them
• Uninstall the App to remove locally stored data
• Opt out of promotional communications

12) California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt-out of sales (we do not sell personal information). To exercise these rights, please contact us using the information below.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.

14) Contact Us

If you have any questions about this Privacy Policy, please contact us: